All of the team have been brilliantby Mike (Vendor)
I used Paul Graham for both sale and purchase. All of the team have been brilliant. Despite having a less than pleasant experience 5 years ago, PG seemed to have really turned things around. Lisa put me at ease when I initially discussed listing the property with them having been unsuccessful with another agent. Though the market was slow, they continued to get people through the door, the previous firm only arranged for people to not turn up. The whole team were good at managing expectations and were realistic when we thought about lowering the asking price. As I grew more frustrated and considered taking off of the market the team kept working to find me a buyer and suddenly I had 3 offers in a fortnight at the new asking price, of which the team advised on the most appropriate (least time wasting) buyer. I can only list 2 people on this, but it seemed to me that Karen really covered some hard yards in getting the flat sold. On the purchase, I was able to deal directly with the vendor and PG were good in the facilitation of that. PG had the whole chain which enabled Jacqui to manage the chain (with plenty of pestering by myself which required a lot of patience on her side). As always, solicitors are a nightmare and I felt that at least the agent was representing me and the vendor.
A fantastic teamby Laura Sawyer (Vendor)
A fantastic team of people, who couldn't have been more helpful throughout the whole process. They were a constant source of reassurance and were extremely proactive and reliable. All queries, or concerns, were dealt with by the whole team, giving a real family feel to the company. We were made to feel extremely valued as customers, and couldn't recommend then more.
Fabulous from start to finishby EDK (Vendor)
We came to Paul Graham after a disappointing experience with another local agent and they were fabulous from start to finish. Due to various circumstances, our transaction wasn't straightforward and through the whole process I found them honest, supportive and never belittling or intimidating in the way certain estate agents can be when the going gets tough. Their local knowledge is excellent and they provided us with excellent advice when accepting an offer which proved most valuable later down the line. All in all they're a super estate agent, which you'd definitely want in your corner when going through the stresses of buying and selling a house.
Outstanding customer serviceby Julie (Vendor)
Outstanding customer service and commitment especially to Jacqui in the Wallington Branch and also Lisa for the spot on house valuation and Mark for the biding negotiations, wonderful all round service from the Wallington team, faultless service on my house move and house purchase, a weekly update from Jacqui who kept me informed at all times on the whole chain, I would 100% recommend Paul Graham if you are selling they really know their local market and are 100% committed to helping you all the way through.